Privacy Policy
Last Updated: November 10, 2025
1. Introduction
CantoLingo ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our translation service. Please read this policy carefully.
2. Information We Collect
We collect information that you provide directly to us, including: • Account Information: Name, email address, password, and login method • Translation Content: Cantonese text you submit and English translations we generate • Usage Data: Translation history, preferences (industry, tone, recipient), character usage, and subscription plan • Payment Information: Billing details processed securely through our payment provider • Device and Log Data: IP address, browser type, operating system, and access times
3. How We Use Your Information
We use the collected information for the following purposes: • Provide and maintain the translation service • Process your translations and store history (unless you use "Do not store" feature) • Personalize your experience with smart defaults based on usage patterns • Process payments and manage subscriptions • Send service updates, security alerts, and support messages • Improve our AI translation models and service quality • Comply with legal obligations and enforce our Terms of Service
4. Translation Storage and Privacy
By default, we store your translations to provide history and smart defaults features. However, we respect your privacy: • "Do not store" Feature: You can opt out of translation storage for sensitive content. These translations are processed but not saved. • Data Retention: Stored translations are kept until you delete them or close your account. • No Third-Party Sharing: We do not sell or share your translation content with third parties for marketing purposes.
5. Data Sharing and Disclosure
We may share your information in the following circumstances: • Service Providers: With trusted third-party vendors who assist in operating our service (payment processing, hosting, analytics) • Legal Requirements: When required by law, court order, or government request • Business Transfers: In connection with a merger, acquisition, or sale of assets • With Your Consent: When you explicitly authorize us to share your information
6. Data Security
We implement industry-standard security measures to protect your information: • Encryption in transit (HTTPS/TLS) and at rest • Secure authentication with password hashing • Regular security audits and updates • Access controls limiting employee access to personal data However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
7. Your Rights and Choices
You have the following rights regarding your personal data: • Access: Request a copy of your personal data • Correction: Update or correct inaccurate information • Deletion: Request deletion of your account and associated data • Export: Download your translation history • Opt-Out: Use "Do not store" for sensitive translations • Unsubscribe: Opt out of marketing emails (service emails may still be sent) To exercise these rights, please contact us.
8. Cookies and Tracking
We use cookies and similar technologies to: • Maintain your login session • Remember your language and preference settings • Analyze usage patterns and improve our service • Provide analytics (anonymized data) You can control cookies through your browser settings, but disabling them may affect service functionality.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.
10. Children's Privacy
CantoLingo is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our website. Continued use of the service after changes constitutes acceptance of the updated policy.